Terms & Conditions

HILLSIDE RETREAT

BY MAKING A BOOKING FOR A STAY AT HILLSIDE RETREAT PENANG YOU AGREE TO BE BOUND BY THE FOLLOWING TERMS AND CONDITIONS. PLEASE READ THEM CAREFULLY BEFORE YOU PROCEED WITH YOUR BOOKING:

BOOKING FOR ACCOMMODATION

Please pay full amount to secure your reservation. Please email us the proof of payment. We are unable to trace your payment without it. We will send the official receipt to confirm receiving your payment. Upon booking, kindly stated the name of person who will be staying. If there is special request for additional bed for Boutique room and Bunker room, HILLSIDE RETREAT will provide additional mattress with extra charges.

CHECK IN & OUT POLICY

Check In is at 2:00pm
Check Out is at 12:00pm

CANCELLATION POLICY

Booking cancellation request/notification via email MUST be made at least fourteen (14) full days before the scheduled check-in date, with 20% of the total rate of your booking as cancellation fees applied (+6% for payment via paypal/credit card. Transfer charges applied for international transfer). No refund will be made for Booking cancellation request/notification less than fourteen (14) full days before the scheduled check-in date.

CHANGE OF DATE POLICY

Change of date request/notification via email made at least fourteen (14) full days before the scheduled check-in date: 20% of the total rate of your booking as administrative fees applied. Change of date request/notification via email made less than fourteen (14) full days before the scheduled check-in date: 50% of the total rate of your booking as administrative fees applied. Change of date is subjected to availability.

LIABILITY

HILLSIDE RETREAT PENANG do not accept any liability for failure to provide the service contracted or any of them due to circumstances beyond our control.

HILLSIDE RETREAT PENANG is not in a position to guarantee Guest’s safety against events including but not limited to accidents, personal injury, death, acts or defaults caused by third parties, acts of God, flood, theft or even acts of negligence. All activities have inherent risks to health and safety and HILLSIDE RETREAT PENANG will not be responsible for any eventualities related to any activities or services booked through this website.

All vehicles are parked at owners’ risk. HILLSIDE RETREAT PENANG will not be responsible for theft or damage of the vehicle or any of its contents.

HILLSIDE RETREAT PENANG will not be responsible for loss or damage of property left in Guest’s room and/or the HILLSIDE RETREAT PENANG property during Guest’s stay. Guests are advised to obtain insurance to cover curtailment, and loss of luggage, personal effects, damages, personal injuries and money/valuable belongings.

TRAVEL REQUIREMENT

HILLSIDE RETREAT PENANG only provides stays accommodation, guest has to obtain their own means of transport to reach HILLSIDE RETREAT. Unless guest request HILLSIDE RETREAT for transport arrangement, it will be charge separately.

PRIVACY

HILLSIDE RETREAT PENANG respects your privacy. We do not share, rent, sell, or otherwise use personal information you have given us to any third party without your permission, except when required by law, subpoena or other legal process or in order to protect the safety of the public. Any information you give us is held with the utmost care and security, and will not be used in ways to which you have not consented. Since this policy may change over time as we modify or expand our service, we suggest you check from time to time in order to understand how we treat your personal information. Your use of this website and its services constitute your agreement to the terms of our privacy policy. If we decide to change those policies, we will post those changes on this page so that you are always aware of what personal information we collect, how we use it and under what circumstances we disclose it.

Your continued use of this website and its services constitute your agreement to any such changes. HILLSIDE RETREAT PENANG will not collect any personal information about individuals except when specifically, and knowingly provided by such individuals. HILLSIDE RETREAT PENANG will use this information in order to customize and enhance the services it offers its customers. Examples of such information are: name, age, gender, mailing address, e-mail address, phone numbers, and travel preferences. HILLSIDE RETREAT PENANG may from time-to-time share non-personal aggregate, or summary, information regarding its customers with partners or other third parties, but HILLSIDE RETREAT PENANG does not sell or share any information at the individual customer level.

PACKAGE

ACCOMMODATION + NATURE WALK (Min 10 Pax)

CANCELLATION OF NATURE

Booking cancellation request/notification via email MUST be made at least fourteen (14) full days before the scheduled check-in date, with 20% of the total rate of your booking as cancellation fees applied (+6% for payment via paypal/credit card. Transfer charges applied for international transfer). No refund will be made for Booking cancellation request/notification less than fourteen (14) full days before the scheduled check-in date.

POSSIBLE CHANGES

It is possible that due to inclement weather or any other unforeseen circumstances that itinerary or routing could be changed. The company will substitute arrangements of the similar standard, should it occur.