Terms & Conditions

HILLSIDE RETREAT

  • All bookings are non-refundable
  • In the event of compulsory lock down initiated by the government, guests will have the option to change the date of their bookings.
  • If a booking was made via a promotional package, and a change of date is outside of the promotional period due to government lock down, guests are required to top up any price difference between the promotional and non-promotional packages.
  • Weekends and public holidays will be unavailable for change of dates.
  • Any change to booking dates is subject to availability.
  • In the event where government lockdown continues on the selected postponed date, guests have the option to postpone to the next month. Bookings will be reassessed on a month by month basis if lockdown continues.
  • For November bookings that suffer from the lockdown, guests have the option to postpone their stay to December without additional charges on the price difference. Bookings will be reassessed on a month by month basis if lockdown continues thereafter.