Hillside Retreat Covid-19 Safe Precautionary Measures
The health and safety of our guests and staff remain our utmost priority, which is why we have in place the highest level of COVID-Safe protocols. Stay safe at Hillside Retreat with the assurance that your room, as well as all public areas have been carefully prepared with your well-being in mind.
Guests intent residing in Hillside Retreat must be fully vaccinated and are required to present a valid Vaccination Digital Certificate reflected on the MySejahtera app to our customer service for verification before booking.
• Pfizer-BioNTech / Oxford-AstraZeneca / Sinovac-CoronaVac: 14 days after the 2nd dose of the vaccine.
• Johnson & Johnson-Janssen / CanSinoBIO-Convidecia: 28 days after vaccination.
Hillside Retreat reserve the rights to reject and turn down any guest that does not follow the Terms and Conditions and the Safety Precautionary measure. The guest will be prohibited to enter the Hillside Retreat site and there will be no refund over their booking.
Improved & Increased Cleaning Frequency
Implementation of an enhanced cleaning program including frequent cleaning of all high touch point areas. Sanitisers are readily available at the Front Desk.
All individuals are required to undergo a temperature check upon entry. All guests must scan in using the MySejahtera app developed by the Government of Malaysia. This app is to assist in contact tracing and managing the COVID-19 outbreaks in the country.
All guests, staff and visitors are required to follow government standards of physical distancing, with a minimum of 1.0m apart. Face Masks are to be worn at all times. During guest’s stays at Hillside Retreat, our ground staff will have minimal contact with the guest for safety purpose.
Extra steps will be introduced depending on the severity of the situation or upon advice by the Ministry of Health. For updates on the COVID-19 situation in Malaysia, please visit the Ministry of Health website.
Hillside Retreat follows strictly to the Hospitality SOP set forth by the Ministry of Tourism. For updates on the SOP , please visit the Ministry of Tourism website
We are committed to keeping our guests and staff safe at all times, and should you have any further queries please do not hesitate to contact us on +60 19 885 8951 or simply email us.