Terms & Conditions

HILLSIDE RETREAT HOUSE RULES

  • Check in at 2:00pm ; Early check in is possible when there are no guest staying in Hillside and the accommodation is available.
  • Check out at 12:00pm ; Late check out is possible when there are no guest on the following day
  • Please advice when you expect to arrive and depart. Passport/NRIC or booking documents to be presented upon check in for security purposes. Please get the key upon registration and return the key when depart.
  • No live band, karaoke session and loud speaker session at Hillside, if any activities found at Hillside, the management has the rights to remove the guest immediately to protect the interest of other guest, neighbourhood and surrounding.
  • Hillside Bungalow , Deluxe Boutique Room,  Superior Bunker Room, Camping ground are close to each other. For your corporation kindly remain silent at night after 11:00 pm to prevent disturbance towards other guest or neighbourhood that living at the surrounding.
  • Hillside guest advice to drink moderately to avoid create unnecessary nuisance to others.
  • No smoking, pets, shoes inside the house, illegal activities, unregistered overnight guest. Please keep the place clean and tidy.
  • Please turn off all powers, light and fans when not in use.
  • Hillside retreat assume no responsibilities for loss or damage of personal items and any injuries happened in Hillside 
  • All used cutleries, plates, kitchen accessories and others has to be wash by the guest and return to the original place, applies to all the catering food 
  • Camper or Bunker Guest are not allow to encroach inside Hillside Bungalow nor Hillside Bungalow Guest cannot encroach inside Superior Bunker room.
  • Campers are only allow to erect tents at the camping ground and the location has to be approve by the management.
  • Any of the tables, chairs, kitchen cooking wares, cutleries and plates used, moved, or shift are to be return to original condition and location.
  • No open burning is allowed at any part of the bungalow’s surrounding.
  • Visitors must strictly adhere to the No Smoking rule as Penang Hill is a Non-Smoking Zone
  • Respecting neighbours including the animals surrounding area is a must. The general tranquil period for the night must be followed.
  • Any waste has to be segregated into rubbish and recyclable items at the designated bin to help conserve the nature.
  • Any items broken or dirty by the guest, the guest has to pay for the repair or reinstate fees. 

Hillside Retreat Booking Terms and Condition

  • All bookings are non-refundable and cannot change of date under normal condition.
  • In the event of compulsory lock down initiated by the government, guests will have the option to change the date of their bookings.
  • If a booking was made via a promotional package, and a change of date is outside of the promotional period due to government lock down, guests are required to top up any price difference between the promotional and non-promotional packages.
  • Weekends and public holidays will be unavailable for change of dates due to the lockdown.
  • Any change of booking dates due to lock down is subject to availability.
  • In the event where government lockdown continues on the selected postponed date, guests have the option to postpone to the next month. Bookings will be reassessed on a month by month basis if lockdown continues.